Support Lead (ETL + Snowflake)

Actively Reviewing the Applications

Tiger Analytics

On-site INR 6–16 LPA

Posted 2 weeks ago • Apply by June 16, 2026

Job Description

We are seeking a seasoned Support Lead with 10–15 years of overall experience in ETL processes and Snowflake Data Warehouse, including at least 5+ years in a lead role. The candidate will oversee production support, troubleshoot issues, and ensure smooth data operations while guiding and mentoring the support team.

Key Responsibilities

Lead the ETL support team to ensure timely resolution of incidents and service requests.
Monitor, troubleshoot, and optimize ETL workflows and Snowflake queries.
Perform root cause analysis for recurring issues and implement permanent fixes.
Collaborate with data engineers, developers, and business stakeholders to ensure data accuracy and availability.
Manage incident, problem, and change management processes in alignment with ITIL standards.
Ensure SLA compliance and provide regular status updates to stakeholders.
Automate monitoring and alerting for ETL jobs and Snowflake performance.
Document support procedures, knowledge base articles, and best practices.
Mentor junior team members and foster a culture of continuous improvement.

Lead the ETL support team to ensure timely resolution of incidents and service requests.
Monitor, troubleshoot, and optimize ETL workflows and Snowflake queries.
Perform root cause analysis for recurring issues and implement permanent fixes.
Collaborate with data engineers, developers, and business stakeholders to ensure data accuracy and availability.
Manage incident, problem, and change management processes in alignment with ITIL standards.
Ensure SLA compliance and provide regular status updates to stakeholders.
Automate monitoring and alerting for ETL jobs and Snowflake performance.
Document support procedures, knowledge base articles, and best practices.
Mentor junior team members and foster a culture of continuous improvement.