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Senior Executive - Operations and Service

Actively Reviewing the Applications

Bajaj Finserv

India, Ahmedabad, Gujarat Full-Time On-site
Posted 2 weeks ago • Apply by June 15, 2026

Job Description

Location Name: Ahmedabad

Job Purpose

“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity

Duties And Responsibilities

  • Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
  • Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
  • Cross selling the insurance and other products to walk in customers
  • Cash & Customer Service /NPS and Audit Queries
  • Service branch maintenance and control
  • Consistent increase in penetration of CDM/Kiosk
  • Manage escalations with teams (Centralize/HO) for end to end resolution
  • Petty cash management
  • Maintain minimal errors in audit report published by HO.


Required Qualifications And Experience

  • Understanding of cash & customer service related processes and policies.
  • Graduate/Post graduate fresher/with experience
  • Ability to work independently and towards deadlines.
  • Effective oral and written communication skills

Required Skills

Communication Customer Service Maintenance Audit Cash management NPS CDM Customer complaints Branch Written Communication
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