Quality Analyst

Actively Reviewing the Applications

United HR Solutions Pvt. Ltd.

India Full-Time On-site

Posted 2 weeks ago • Apply by June 16, 2026

Job Description

Job Title: Quality Analyst

We are looking for a Quality Analyst to monitor and improve the quality of client

interactions and service delivery processes. This role involves auditing calls, chats, and

emails, analysing feedback, and ensuring SOP compliance to enhance overall customer

experience.

Key Responsibilities

Conduct quality audits of client calls, chats, emails, and WhatsApp groups
Prepare weekly quality and performance reports
Monitor documentation of client interactions in internal systems
Track client feedback and identify improvement areas
Perform Root Cause Analysis (RCA) for client escalations
Ensure adherence to SOPs and quality standards
Maintain quality trackers and audit scores
Identify process improvement opportunities
Support CSAT and NPS improvement initiatives
Collaborate with internal teams to improve service quality

Required Skills & Experience

1–2 years of experience in Quality Assurance/Quality Control (non-technical domains)
Experience in wellness or healthcare industry preferred
Good communication and coordination skills
Strong observation and analytical skills
Good knowledge of Excel and computer applications
Ability to maintain quality standards and documentation

Qualifications