Lead I - Business Analysis

Role Description

Job Title - Microsoft Dynamics Presales Analyst / Business Operations & Consulting

Role Summary

We are looking for a driven Microsoft Dynamics Presales Associate with Zero to 1.5 years of experience to support presales and solutioning activities for Microsoft Dynamics engagements. The ideal candidate will be an MBA graduate from an IIM / Premium Business School, possessing strong business acumen and an interest in CRM and ERP solutions built on the Microsoft ecosystem.

The role involves supporting sales pursuits by understanding customer requirements, mapping business needs to Microsoft Dynamics 365 solutions, preparing proposals, and assisting in solution presentations and demonstrations.

Key Responsibilities

Support presales activities for Microsoft Dynamics 365 opportunities, including CRM and ERP engagements

Participate in client discovery sessions to understand business processes, challenges, and transformation goals

Assist in mapping business requirements to Microsoft Dynamics 365 solutions (Sales, Customer Service, Finance, Supply Chain, Business Central, Power Platform)

Collaborate with solution architects to prepare solution presentations, value propositions, and demo narratives

Contribute to RFP/RFI/RFQ responses, proposals, and presales documentation

Support preparation of scope definitions, effort estimates, assumptions, and delivery approaches under guidance

Assist in coordinating and tailoring Dynamics 365 demos and proofofconcepts

Work closely with sales, delivery, and practice teams to ensure aligned solutioning

Develop and maintain presales collateral such as presentations, case studies, and capability decks

Stay updated on Microsoft Dynamics 365 roadmap, releases, and industry best practices

Required Skills & Qualifications

MBA from IIM or equivalent premier management institute

Bachelor s degree in Engineering, Technology, or a related discipline

Zero to 1.5 year of experience in Microsoft Dynamics presales, ERP/CRM consulting, or enterprise solution support

Basic understanding of the Microsoft Dynamics 365 ecosystem and business applications

Knowledge of core business processes across Sales, Customer Service, Finance, Supply Chain, or Operations

Exposure to presales lifecycle activities such as requirement discovery, proposal development, solution presentations, and client interactions

Ability to translate business requirements into Dynamicsbased solution narratives

Strong analytical, communication, and presentation skills

High learning agility and comfort working in a fastpaced, salesdriven environment

Exposure to Power Platform (Power BI, Power Apps, Power Automate) is an added advantage

Microsoft Dynamics or Power Platform training/certification is a plus

Skills

customer relationship management,microsoft dynamics,crm,microsoft dynamics 365,