HR Partner, Customer Care - Italian and Hungarian Speaker

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role summary:

The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 2 days in office/3 days remote (work from home)

Your role:

• Respond to customer requests and provide guidance to associates and managers
• Consistently execute HR processes, using case management, chat and telephony
• Provide guidance to associates and managers on self-service transactions and navigating the HR portal
• Research solutions to HR customer inquiries and escalate as needed
• Understand and be able to communicate HR policies, processes, and procedures
• Adhering to Flowserve’s safety, integrity and code of conduct policies
• Other duties as required and assigned by manager
  
  

Your profile:

• Bachelor’s degree in business/HR
• Ideally one year of experience in HR or customer service
• Proficiency in English, Hungarian and Italian is a must
• Exceptional customer service, emotional intelligence and empathy
• Excellent probing abilities, to identify true need from customer
• Resourcefulness and ability to find answers quickly
• Thorough with responses to inquiries and issues
• Adaptable to different customer types and situations
• Technologically savvy to improve and automate activities
• Confidentiality and discretion for managing sensitive information
• Executive presence and ability to deliver high touch support
  
  

Preferred :

• Studies in Human Resources
• Relevant experience
• Prior experience in an HR Operations Environment
• Working knowledge of Workday and/or Neocase
  
  

What we can offer you:

• Friendly multicultural environment and team events
• Life, accident and health insurance
• Cafeteria Package
• Career development and training opportunity
• There is an opportunity for home office
  
  

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-18329

Job Family Group : Human Resources

Job Family : HR Human Resources

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.