Customer Relationship Executive

We are looking for a dynamic Customer Relationship Executive (CRE) with 6 months - 5 years of experience to manage daily walk-in customers, provide issue resolution, and ensure an excellent service experience. The ideal candidate should have strong communication skills, presentability, and a customer-first approach.

Key Responsibilities:

• Assist walk-in customers with their queries and concerns, ensuring prompt and effective resolution.
• Maintain a professional and customer-friendly approach at all times.
• Handle escalations efficiently while demonstrating empathy and problem-solving skills. Educate customers about Apple products and services, offering appropriate solutions. Drive business conversion through customer engagement and service excellence.
• Maintain accurate records in the Customer Relationship Management (CRM) system.

Key Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong presentability and customer-handling abilities.
• Empathy-driven approach with effective escalation handling.
• Basic technical knowledge of Apple products.
• Ability to manage customer relationships and ensure satisfaction

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Sales: 1 year (Preferred)

Work Location: In person