Customer Acquisition Specialist

Brief:

As a startup in its expansion phase, UniHiv is seeking dynamic, motivated individuals. The CS position is a Full-Time/Permanent hire. Our brand UniHiv is growing at a phenomenal rate, opening an arena of opportunities for individuals who want to tap into this success bandwagon for both short-term gains (by way of extensive incentive earning potential) or long-term options (as organizational growth could fuel individual growth)

Location – Kolkata (Rowden St. Office) 

Candidates currently available in Kolkata (or in radius of 20-30kms around the city) can apply

CS – Role

Focus on driving sales through lead conversion. This position requires calling, system connect, and meeting enquiries/targets, with sales performance accounting for up to 75% of the key performance indicators.

CS – Duties

• Contact designated leads via calls.
• Assess customer needs, present initial pitch, and schedule face-to-face or system meets.
• Categorize leads in the system for future reference.
• Conduct in-person scheduled meetings, delivering a precise presentation.
• Address and resolve queries promptly.
• Hand Holding, running Follow-ups where required.
• Convert leads into customers, sync payments.
• Coordinate with Operations/Admissions team for seamless customer transition.
• Serve as a liaison between operations and customers throughout the process.
• Conduct periodic customer check and relay feedback to operations.
• Collect and update customer feedback in the system.
• Generate and Record Customer References. Align with Management on such references.
• Follow up on cold/future leads for conversion.
• Ad hoc duties/alignments communicated time to time.

CS – Responsibilities

• To give correct, precise, and verified information to customers, never give out unsubstantiated information.
• Understand this profile is the bridge between Company and Customer. Being available for customer queries would be your top priority.
• Competition Information gathering, updating, and highlighting to management
• Consult Management whenever in doubt.
• Be Updated – on changes, new information, latest advancements, alignments, and the likes.
• Always adhere to company policies, rules and updates communicated time to time
• Meeting assigned targets, making sales pitch and conversion
• Adhering to Customer Onboarding process
• Nurturing & Handholding customers throughout Customer Life-cycle
• Meet assigned targets
• Communicate Process/Product/Customer Experience Enhancement & Improvement ideas
• Additional & Addon responsibilities communicated from time to time.

Basic Requirements:

Education & Degree: Must be a Graduate

Communication:

• Good to Excellent English Communication – Understand, Speak and Write.
• Should be Multilingual with Decent to Good Hindi and Bengali.
• Well dressed, pleasing personality capable of effective communication with diverse audiences.

Presentation:

• Capable of making PowerPoint presentations both - in-person or online
• Effectively address customer queries
• Pleasing Telephonic Tone.

Experience:

·      A minimum of 6 months of Direct Sales experience is preferred.

·      Freshers with exceptional English Communication & zeal for sales can apply

·      Expertise in the sale of High-end consumer goods (like Time Share products or Luxury Vehicles or High-ticket courses) will add additional weightage

Compensation Expectations:

·      Annual Salary Package of upto 4.5Lakhs (depending on experience & background)

·      With the potential to make up to 2 Lakhs further in Incentives Annually. 

Principal Attributes:

Problem Solver, Out of Box Thinker, Willingness to assist students/applicants, At times profile needs

lots of Learning/unlearning within a short span of time, Pleasing Personality, Well Dressed

Groomed & Presentable.

Additional Points to consider:

• Job Profile mandates dealing with Students. Selected Candidate will need to eventually develop proficiency in evaluation, discussing available options and career prospects.
• The role requires extensive travel within Kolkata and nearby locations and cities. Selected candidate may need to visit client’s residence.
• Selected Candidate need to be open to necessary background and police verifications. He/she would need to sign a Non-Disclosure Agreement to safeguard Brand’s interests.

Brand Details:

https://linktr.ee/unihiv_edu