Contact Center Specialist

Customer Service – U.S. Support (Voice Process)

We’re looking for an experienced Customer Service Professional to support U.S. consumers through high-quality phone and written interactions.

Experience:

• 5+ years in customer service, preferably in a contact center or B2C environment.

Key Responsibilities:

• Deliver clear, fluent, and professional communication with strong active listening and cultural awareness.
• Provide first-level support for product inquiries, warranty questions, and basic HVAC-related issues (training provided).
• Accurately log cases in Salesforce while multitasking during live calls.
• De-escalate challenging situations and ensure a positive customer experience.
• Prioritize and manage high‑volume inquiries with strong organization and time management.

Skills & Competencies:

• Excellent verbal & written English communication.
• Strong customer focus, empathy, patience, and conflict‑resolution skills.
• Basic technical aptitude for mechanical/HVAC concepts.
• Proficiency in Salesforce and MS Office; strong multitasking ability.

Shift:

• Ability to work U.S. business hours (8:00 AM – 6:00 PM CST).