Assistant Facility Manager - Soft Services

Actively Reviewing the Applications

JLL

On-site

Posted 3 weeks ago • Apply by June 15, 2026

Job Description

Assistant Manager – Soft Services

Department: Facilities Management

Reporting To: Facility Manager

Work Schedule: 6 days

Location: Hinjewadi, Pune (Client Site)

Position Overview

The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence. The role requires effective coordination of service partners, team supervision, and adherence to JLL and client standards across all soft services functions.

Key Responsibilities

Operations Management

Oversee housekeeping, pest control, distribution desk, courier management, and event support.
Implement and monitor Standard Operating Procedures (SOPs).
Conduct facility inspections, audits, and service improvement initiatives.
Coordinate with hard services for integrated facility operations.
Support space management, office moves, and workplace readiness.

Team Leadership

Lead Facility Executives and support staff.
Conduct performance reviews, coaching, and training.
Manage staffing, scheduling, and resource allocation.
Promote a culture of continuous improvement and service excellence.

Vendor & Contract Management

Manage service partners, SLAs, contract compliance, and performance evaluations.
Oversee procurement, invoice processing, and budget adherence.
Drive cost‑optimization initiatives and vendor improvement plans.

Specialized Services

Manage wellness, recreation, landscaping, food and beverage coordination, and inventory control.
Maintain soft‑services assets, stock records, and monthly financial accruals.
Prepare performance reports, dashboards, and KPI documentation.

Qualifications

Graduate degree in Hotel Management / Hospitality Management (mandatory)
Minimum 6+ years in soft services operations within corporate facilities, hospitality, or commercial real estate.
Proven experience in vendor management, client interaction, and team leadership.
Experience managing multiple service streams simultaneously.
Exposure to large‑scale client environments preferred.

Skills & Competencies

Strong leadership, communication, and stakeholder‑management skills.
Proficiency in MS Office and facility management software; experience with CAFM preferred.
Strong analytical, problem‑solving, and reporting capabilities.
Financial acumen with experience in budgeting and cost control.
Knowledge of sustainability and green building practices.