TSYS Support

JD

Strong experience in TSYS TSY2 payment processing platforms

Hands-on experience with API integrations, file handling (SFTP/FTP), and batch job monitoring.

Good understanding of incident management tools (ServiceNow, Remedy, or Jira Service Desk).

Incident Management

Lead end-to-end incident resolution for platform issues across TSYS, APIs, file processing, and middleware components.

Vendor and Downstream Coordination

Engage and coordinate with third-party vendors (e.g., TSYS support, payment gateway providers, etc.) to resolve external dependencies.

Change and Release Management

Outage Management

Additional Skills

Dynatrace monitoring

Dynatrace dashboard

Power BI dashboard