Technical Support Specialist

Technical Support & Sales Executive (Chat Process)

Role Overview

Join our team in Mohali as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.

Key Responsibilities

• Chat-Based Support: Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat.
• Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
• Problem Resolution: Diagnose and fix technical errors with clear, step-by-step guidance.
• Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.

Job Requirements

• Qualification: Any Graduate with a strong interest in technology (Technical degrees preferred).
• Location Preference: Local Tricity candidates (Chandigarh, Mohali, Panchkula) preferred.
• Joining: Immediate Joiners will be given priority.
• Technical Knowledge: Basic understanding of domains, servers, and internet protocols.
• Communication: Exceptional written English skills and the ability to multitask across multiple chat windows.
• Flexibility: Ability to work in rotational shifts (5-day work week) with 2 rotational week-offs.

Compensation & Benefits

• Salary: ₹27,000 to ₹33,000 CTC per month.
• Transport: Free CAB facilities available for female candidates for shifts between 9:00 PM and 6:00 AM.
• Work Location: Mohali.

Contact Information

Interested candidates can reach out to:

• Contact Person: Manik Vashist
• Contact Number: 7986545758
• Manik.Vashist@teleperformancedibs.com