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TECHNICAL SUPPORT EXECUTIVE

Actively Reviewing the Applications

Aabasoft

India, Kerala, Kochi Full-Time On-site
Posted 3 weeks ago • Apply by June 1, 2026

Job Description

We are looking for a disciplined and customer-focused Technical support Executive to manage calls and emails, provide accurate solutions to queries, and ensure complete resolution within defined SLAs

Requirements

Requirements

  • Strict adherence to time and assigned duty schedules
  • Adherence to company policies and operational guidelines
  • Handle calls within the prescribed SLA (Service Level Agreement)
  • Respond to emails within the defined TAT as updated by the Team Lead
  • Escalate unresolved issues to the appropriate teams when required
  • Maintain accurate call tagging and documentation based on process type
  • Ensure job responsibilities are adaptable to process changes

What we Expect from you?

  • Provide proper and accurate technical solutions to customer queries
  • Ensure complete resolution for every query through timely follow-ups
  • Maintain high quality standards in emails and calls
  • Stay updated with current product knowledge and process changes
  • Demonstrate professionalism in communication and behavior
  • Follow proper dress code and maintain floor discipline
  • Take ownership of customer concerns until resolution

What you've got?

  • Strong verbal and written communication skills
  • Good understanding of customer service processes
  • Ability to multitask and manage workload efficiently
  • Problem-solving mindset with attention to detail
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