Technical Account Manager

Hi Everyone,

I am on lookout for Technical Account Manager and Service Delivery Manager — Cloud Services

Please share your resume on pallavi.ag@peoplefy.com if you can join within 30 days.

Technical Account Manager (Application side)

Job Description:

• Lead incident response (24×7 on-call rotation): triage, coordinate engineers, communicate status, run RCAs, and track corrective actions.
• Manage change & release readiness (CAB, maintenance windows, rollback plans).
• Build/run operational rhythms: dashboards, weekly service reviews, monthly/quarterly exec updates.
• Partner with Cloud/Eng teams on observability (logs/metrics/traces), capacity, performance testing, and resilience.
• Track and optimize cloud costs with FinOps practices.
• Maintain runbooks, SOPs, and playbooks; raise the bar on operational excellence.
• Ensure compliance with security and regulatory controls; support audits.
• Spot and deliver continuous-improvement initiatives that reduce toil and MTTR

Service Delivery Manager (Product/Application support)

Job Description:

• Be the primary customer contact for service health, incidents, changes, and upgrades.
• Drive SLAs/SLOs: define, monitor, and report availability, latency, and error budgets.
• Product/Application end to end overlooking
• Client & Customer support
• Global Stakeholder Management
• Build/run operational rhythms: dashboards, weekly service reviews, monthly/quarterly exec updates.
• Ensure compliance with security and regulatory controls; support audits.