Student Happiness Officer

Institute of Health & Management (IHM) is looking for an enthusiastic and empathetic Student Happiness Officer to join our growing team. If you enjoy interacting with people, solving queries, and creating positive experiences, this role is for you!

About Us

The Institute of Health & Management (IHM) is an Australian Government–approved Higher Education Provider, specializing in postgraduate education for nurses. With a strong student-centric approach, we are committed to delivering exceptional academic, technological, and administrative support.

Key Responsibilities

Handle inbound & outbound calls, emails, chats, and student enquiries
Understand student concerns and provide accurate course-related information
Maintain call logs and CRM records on a daily basis Transfer qualified leads to the sales team
Prepare daily, weekly, and monthly reports
Meet assigned targets and timelines
Contribute to a positive and supportive student experience

Qualifications & Experience

Bachelor’s or Master’s degree in Marketing, Business Administration, Education, or a related field 2+ years of experience in International Voice Process / Sales Strong communication and interpersonal skills
Proficiency in MS Word, Excel, and basic reporting tools Ability to work independently and manage time effectively

What We’re Looking For

Excellent communication skills in English Student-focused and empathetic mindset Strong documentation and reporting skills
Team player with a proactive attitude

Why Join IHM?

Work in a student-centric, caring environment Opportunity to grow in the higher education sector
Be part of an internationally recognized institution Collaborative and supportive workplace culture

Interested candidates can share their resume at leenus@hci.edu.au