Store Manager

Achievement of Targeted AOP, Gross Margin and SPSF

Responsible for the P&L of the store

Price and promotions running in the stores are clearly displayed / communicated to all customers

Ensure that all consumables are within budget and work towards reducing costs

Ensure that decisions taken are quickly implemented on the ground without losing time

100% adherence to promo implementation in the store

Reduce dump, shrink and other losses for the store

Other Source of Income

SOH

Increase margins and minimize expenses

Control inventory level and shrinkage

Mystery Shopping Findings and Improvement

Focus on R1 enrollment and business volume

Adhere to Mockshop guidelines

100% SOP Implementation and Adherence by team

Ensure Negative Inventory Control

Explaining routine tasks to all team members

Statutory Compliance

Control Attrition

Product knowledge, brand differentiation

Recognize and develop talent

Coach and mentor people as an ongoing process in the team and develop people towards growing to the next level

Net profit for the store.

Increase in talent retention.

Increase in returns per square foot.

Increase in conversion rate

Reduction in number of stock-outs

Target vs. actual customer satisfaction index

Reduction in customer complaint cycle time

Mentor sales assistance through functional, behavioural training and career planning

Update category and store associates on latest development in new product/brands and presentation/selling technique

Productivity enhancement indicated by increased Sales per Employee

Accurate and timely preparation / submission / review of reports - sales, order intake, new orders, profitability to provide inputs for strategic planning