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Service Management

Actively Reviewing the Applications

Tata Consultancy Services

India, Tamil Nadu, Chennai Full-Time On-site INR 6–8 LPA

Posted 2 months ago • Apply by April 28, 2026

Job Description

TCS Hiring !!!

Role: Service Management

Exp: 5-8 Years

Location: Chennai/Kolkata

Responsibilities:

Perform Change, Problem, Request and Service Level Management tasks
Prepare Change, Problem, Workorder and SLA reports
Analyse trends and perform Continual Service Improvement tasks
Liaise with Customer on Daily / Weekly status of service over Calls /Mails
Coordinate with Technical Support teams
Process KT to Technical Support teams
Liaise with SDMs / PMO during internal audits and reviews

Requirements:

ITIL v3 Foundation certified (minimum)
Good communication skills
MS Office suite expertise (Excel, macros)
Familiarity with BMC Remedy tool (or equivalent)
Previous work experience preferred (Monitoring, SD, IM/CM/PM/SLM/CSI)

Required Skills

MS Office

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