Service Management Specialist

Greetings from Tata Consultancy Services!!

We are hiring for Service Management Lead!!

Experience: 10-15 years

Location: Chennai

Required Technical Skillset:

1. ITSM process Lead, ticket lifecycle mastery, SLA control, scheduling/dispatch, stakeholder communications, ServiceNow/JSM/Remedy proficiency, operational reporting
2. Coordinate end‑to‑end IT service delivery across Incident/Request/Knowledge and Change calendars; own scheduling, dispatch, and customer communications.
3. Ensure data quality and audit readiness in ITSM tools; drive knowledge article creation and CSI initiatives
4. Collaborate with internal teams and vendors to unblock work, optimize technician utilization, and improve customer outcomes.
5. Monitor SLA/OLA performance; publish dashboards and escalate risks early; support major incidents and PIR actions.

Date of Interview: 14-Jan-2026(Wednesday)

Mode of Interview: Virtual

TCS Eligibility Criteria:

• BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification.
• Only Full-Time courses would be considered.
• Candidates who have attended TCS interview in the last 1 month need not apply