Service Desk Agents Reporting

Actively Reviewing the Applications

Tata Consultancy Services

India, Uttar Pradesh, Noida Full-Time On-site

Posted 2 months ago • Apply by May 30, 2026

Job Description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Agents Reporting

Experience Range: 4 – 8 Years

Location: Noida

Must-Have:

4–8 years of hands‑on experience with ServiceNow reporting, dashboards, and Performance Analytics.
Expertise in designing indicators, breakdowns, data snapshots, and analytic dashboards using ServiceNow Performance Analytics
Strong stakeholder engagement skills—able to elicit requirements, present insights, and align metrics with business goals.
Proficiency in data visualization, analytics principles, and basic SQL query writing to extract and manipulate ServiceNow data.
Excellent analytical thinking, attention to detail, and communication skills.
Knowledge of SLA/KPI Frameworks
Advanced knowledge in excel

Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject "Service Desk Agents Reporting" for further Discussion