Service Delivery Manager (REF5157R)

Actively Reviewing the Applications

Deutsche Telekom IT Solutions HU

On-site

Posted 2 weeks ago • Apply by June 14, 2026

Job Description

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

Your department

This position is filled in the Data Intelligence BU in the Digital Solutions portfolio unit of T-Systems International GmbH. The Data Economy chapter focuses on the development of the Telekom Data Intelligence Hub (DIH). We use the full range of data sources, from IoT to social media, to create sustainable innovation/value from the use of data and AI building blocks. Our solutions are both the memory and the brain of digitization. We use state-of-the-art open-source technologies and reference architectures from the IDS and GAIA-X environment. Always with the goal of bringing our customers' digitization strategies to success in the context of data spaces. As Germany's largest digital service provider, we shape the digital world together with our customers in a constantly growing market.

Main tasks

Manage contract fulfillment
Take care of invoicing
Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
Monitoring and reporting of SLA compliance
Steering of resource demand management process
Responsible for the cost control incl. forecast and optimization proposals
Contract Implementation and Delivery Contribution
Project Plan Structure Management (PSP and WBS Structure)
Preparation of Invoicing activities, Cost and Controlling awareness
Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
Work close with development and/or operational counterparts to ensure high quality
Stakeholder Management

Qualifications

Background and required skills

Bachelor or master’s degree in the following areas: Computer science, Engineering or Information Technology or equivalent work experience in IT
Experience with customer facing management activities like sales, product management, deal management, claim management, etc.
Excellent knowledge of ITIL and Agile concepts and process management
Experience with ServiceNow and SalesForce Tools
Exceptional written and oral communication skills
Excellent German and English language skills
Understanding of legal terminology
Commercial Awareness
Experience working in multicultural and international environments

Additional Information