SERVICE COORDINATOR
Actively Reviewing the ApplicationsOxygen Digital Shop
India, Kerala, Thalassery
Full-Time
On-site
Posted 2 weeks ago
•
Apply by June 1, 2026
Job Description
Job Code
JOB000411
Designation
SERVICE COORDINATOR
Business Vertical
Oxygen
Key Responsibility
PATTOM
State
Kerala
Country
INDIA
Educational Qualification
25-40
Experience
0
Salary Range
Starting from Rs. 15,000
JOB000411
Designation
SERVICE COORDINATOR
Business Vertical
Oxygen
Key Responsibility
- Coordinate and manage all customer service requests and complaints through O2 Care.
- Act as the central point of communication between customers, service engineers, and branch teams.
- Schedule and assign service calls to technicians based on location, urgency, and expertise.
- Monitor service job progress and ensure timely closure with proper documentation.
- Maintain and update service records in the ERP system accurately.
- Follow up with customers post-service to ensure satisfaction and collect feedback.
- Generate daily and monthly service performance reports for management review.
- Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
PATTOM
State
Kerala
Country
INDIA
Educational Qualification
- Graduate or Diploma holder.
25-40
Experience
0
Salary Range
Starting from Rs. 15,000
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