Senior Manager (Banking Operations) - Bangalore - GO/JC/2256/2026

Job Description

Job Title � Senior Manager (Banking Operations)

Location - Bangalore

Job Responsibilities

12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.

Experience in banking operations (preferred credit cards - Credit Card operations � Voice, Chat, Back office, Fraud).

Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.

Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

Proven ability to drive performance and grow businesses.

Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

Analytical acumen and the ability to streamline complex processes.

MBA/ PG Degree would be an advantage.

Skills Required

RoleSenior Manager (Banking Operations) - Bangalore

Industry TypeITES/BPO/KPO

Functional Area

Required Education

Employment TypeFull Time, Permanent

Key Skills

• BANKING OPERATIONS
• CREDIT CARD OPERATIONS
• DELIVERY & OPERATIONS
  
  

Other Information

Job CodeGO/JC/2256/2026

Recruiter NameHemalatha