Senior Executive – Stay Experience

Actively Reviewing the Applications

StayVista

India, Uttarakhand, Nainital Full-Time On-site

Posted 3 weeks ago • Apply by May 1, 2026

Job Description

Location: Uttarakhand

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create

Your Role

As a Senior Executive - Stay Executive at StayVista, you will be the main point of contact for our guests, making sure they have a smooth and unforgettable experience. You'll listen to what each guest likes, handle their requests promptly, and solve any small issues that come up quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression.

About You

1-2 years of experience in a hospitality or guest service role, with a focus on personalized service.
A user-centric approach to drive higher satisfaction among guests and owners.
Exceptional service orientation and ability to provide timely solutions.
Ability to execute and drive efficiency through continuous process improvement.
Strong interpersonal and leadership skills with the ability to collaborate and manage.
Strong in building and maintaining relationships with stakeholders.
Ability to deliver results under pressure and within the deadline.
Strong inclined to do high-quality and impactful work in a dynamic environment.
Manage daily guest interactions, ensuring timely and efficient responses to guest requests.
This position includes tasks supporting Owner and Guests Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

Access to a personal two-wheeler or four-wheeler for added flexibility in service

Key Metrics: what you will drive and achieve

Guest Registration Efficiency
OTA Guest Feedback Score
Upsell Conversion Rate
3-Star Rating Percentage
Guest Walkout Rate

Our Core Values: Are you a CURATER?

Curious: Here, your curiosity fuels innovation.
User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.
Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.
Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team’s successes and failures.
Customer Centricity: You know your customers’ business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.
Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.
Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.
Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.
Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.