Senior Customer Service Executive-Loan Center

Job Requirements

About the Role

Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand across channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine.

Key Responsibilities

Deliver prompt, high-quality customer support

Own and resolve customer issues end-to-end

Engage across digital and voice platforms

Improve service processes and customer experience

Collaborate with teams to close complaints quickly

What We’re Looking For

Education: Graduate (any discipline)

Experience: 2+ years in customer service

Skills: Communication, empathy, problem-solving, multitasking