Sales Support Specialist

Company Description

We are Authorised channel partner of IPOL Lubricant. IPOL, part of GP Petroleums Ltd., is a trusted name in the Industrial, Automotive, and Rubber Industries, with over 50 years of experience providing customized solutions and superior customer service. Operating a state-of-the-art manufacturing facility in Vasai near Mumbai, IPOL ensures consistent quality across its extensive range of products. With a blending capacity of 80,000 KL of lubricants per year and a base oil storage capacity of 15,000 KL, the company prides itself on its strong supply chain and operational efficiencies. IPOL is committed to maintaining its position in the industry by forming strategic ties with local and global refineries to ensure reliable supplies and growth.

Role Description

The Sales Support Specialist is a full-time position based on-site in Vapi. This role involves supporting the sales team in day-to-day activities, maintaining customer relationships, ensuring a high level of customer satisfaction, and assisting in sales operations. Responsibilities include analyzing customer requirements, addressing queries, creating support documentation, coordinating with various teams, and following up on sales leads to streamline processes and improve customer service efforts.

Qualifications

• Strong Analytical Skills to evaluate sales data and improve strategies
• Customer Service and Customer Satisfaction skills to create positive client relationships
• Excellent Communication skills to convey information effectively and collaborate with teams
• Understanding of Sales Operations processes and workflows to support sales teams effectively
• Proficiency with CRM tools and Microsoft Office Suite
• Ability to multitask, manage time efficiently, and adapt to a dynamic work environment
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred
• Knowledge of the lubricants industry is an advantage