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Sales and Tech Support Expert

Actively Reviewing the Applications

MKS Inc.

India Full-Time On-site
Posted 1 month ago • Apply by May 18, 2026

Job Description

A Day in Your Life at MKS:

As a Sales and Tech Support Expert at MKS, you will partner with RSM and KAM and other stack holders to support customer tech support in this role, you will report to the RSM.

You Will Make an Impact By:

Resolve customer issues and complaints in a professional and efficient manner

  • Assist customers with product usage, troubleshooting, and technical support
  • Process customer orders, changes, and returns according to company policies and procedures
  • Coordinate with other departments, such as Sales and Logistics, to ensure timely order fulfillment
  • Maintain accurate records of customer interactions, transactions, comments, and complaints
  • Ensure adherence to quality standards and service level agreements (SLAs) in customer interactions
  • Develop a deep understanding of the company's products or services to effectively assist customers
  • Collaborate with other team members and departments to improve overall customer experience.
  • Travel Requirements: Frequent travel involve

Skills You Bring:

  • Bachelor's degree or equivalent experience required
  • 0-2 years of related experience required
  • Experience with OEM Sales is a plus.
  • Experience handling customer tech sales
  • Analytical mindset with strong problem-solving abilities.

Required Skills

Sales
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