Retail Store Manager

Actively Reviewing the Applications

Reliance Retail

India Full-Time On-site INR 5–8 LPA

Posted 2 months ago • Apply by May 12, 2026

Job Description

Job Summary

We are seeking a highly motivated and experienced Retail Store Operations Manager to lead daily store operations, ensure outstanding customer experience, drive store profitability, and implement best practices across store teams. The ideal candidate should have strong leadership, operational, and people management skills within a retail environment.

Key Responsibilities

Store Operations Management
Oversee day-to-day operations of the retail store(s), ensuring seamless execution and adherence to SOPs.
Monitor and manage store KPIs including sales, shrinkage, footfall conversion, ATV (Average Transaction Value), and UPT (Units Per Transaction).
Ensure effective stock management, replenishment, and visual merchandising as per brand guidelines.
Team Leadership & Performance Management
Lead, train, and motivate store staff to achieve performance and customer service goals.
Drive accountability and performance through regular reviews, coaching, and feedback sessions.
Create a culture of excellence and continuous improvement within the team.
Customer Experience & Relationship Management
Ensure the highest levels of customer satisfaction through staff training and process improvement.
Handle escalated customer issues and ensure timely resolution.
Implement CRM initiatives and loyalty program strategies effectively.
Compliance & Standards
Ensure compliance with company policies, health & safety regulations, and statutory requirements.
Audit stores regularly to ensure standards in cleanliness, merchandising, and operational readiness.
Reporting & Analytics
Analyze sales trends, inventory health, and customer feedback to propose actionable improvements.
Prepare daily, weekly, and monthly performance reports and present them to management.

Key Requirements

Experience: Minimum 58 years in retail store operations, with at least 2 years in a leadership/managerial role.
Education: Bachelor's degree in Business Administration, Retail Management, or related field. MBA is a plus.
Skills:
Strong leadership and team-building capabilities.
Excellent communication and interpersonal skills.
Proficient in POS systems, MS Excel, and retail management software.
Analytical mindset with a data-driven approach to problem-solving.
Ability to work in a fast-paced, customer-centric environment.