Product Support Engineer

Actively Reviewing the Applications

Zappyhire

India, Kerala, Kochi Full-Time On-site INR 10–25 LPA

Posted 2 months ago • Apply by May 4, 2026

Job Description

Position: Product Support Engineer

Employment Type: Full Time

Location: Kochi

Key Responsibilities

Assist in designing, developing, and maintaining basic backend services using Python, Django, Django REST Framework, and FastAPI under senior guidance.
Write clean, maintainable, and testable code following coding standards and best practices, with support from team leads.
Participate in code reviews to learn and contribute to improving backend architecture and performance.
Help ensure backend systems meet basic reliability, scalability, and security requirements through guided tasks.
Support the resolution of customer-reported technical issues by assisting in research and troubleshooting.
Learn to diagnose, troubleshoot, and resolve simple backend, API, database, and performance-related issues.
Contribute to root cause analysis and suggest basic fixes or preventive measures with supervision.
Use tools like JIRA for logging, tracking, and closing issues as assigned.
Collaborate with Engineering, DevOps, QA, and Product teams to learn about issue resolution and system improvement.
Follow procedures for escalating unresolved issues to seniors.
Assist in monitoring application health and performance, helping to identify potential issues.
Help prioritize and manage assigned issues while learning to adhere to SLAs and timelines.

Required Qualifications And Experience

0-2 years of experience in backend development or product support roles (internships or academic projects count).
Basic experience or exposure to supporting systems in a cloud-based environment (preferred).

Technical Skills

Proficiency in Python basics.
Familiarity with Django, Django REST Framework, and FastAPI through projects or coursework.
Basic knowledge of PostgreSQL (and SQLAlchemy if applicable), including simple queries and schema concepts.
Understanding of Python fundamentals, including asynchronous programming basics.
Interest in building scalable backend systems.
Awareness of RESTful APIs and basic authentication/security practices.
Exposure to issue-tracking tools like JIRA.
Basic familiarity with cloud platforms (AWS, GCP, or Azure) is a plus.