Operations Executive in Chandigarh, Patiala

We are looking for an 'Operations Support' who can handle the customers operations, manage field technicians, and maintain high-level communication with both internal production teams and the client.

Key Responsibilities

• Managing customer service field team/support technicians.
• Attending customer calls and complaints professionally.
• Coordinating with clients, production team, and management.
• Proactively monitoring VTS devices through dashboard/MIS/Web App.
• Planning replacement or maintenance of faulty devices.
• Conducting customer trainings on VTS front-end operations and report generation.
• Analyzing GPS data.
• Updating information systems.
• Reporting progress/status to customers and other concerned parties at EON.
• Performing other relevant activities related to VTS operations as desired by the client.
  
  

About Company: Eon Infotech Limited is a technology company headquartered in the Northern Indian city of Chandigarh. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of asset tracking systems and defense electronics to its clients. We specialize in delivering world-class embedded software-based and VLSI design solutions. To this end, Eon owns a number of Intellectual Property Rights (IPRs).

At Eon Infotech Limited, we have just one raison d'etre - to make our customer's vision possible. Putting ourselves in our customer's shoes, we seek first to understand her needs, and then work closely with her to deliver technology solutions that satisfy those needs. This single-minded focus has helped us succeed in the marketplace consistently. Needless to say, we are a systems-driven, ISO 9001:2008 certified organization, currently working towards SEI CMM Level 3.