operation executive

Actively Reviewing the Applications

Zodiac Express Private Limited

India, West Bengal, Siliguri Full-Time On-site

Posted 2 months ago • Apply by April 23, 2026

Job Description

About The Role

We are seeking a capable and experienced Senior Operations Executive to oversee and optimize last-mile delivery operations across our e-commerce network. The ideal candidate will be responsible for supervising delivery branches, managing field teams, coordinating with delivery associates, and ensuring smooth and timely delivery operations.

Key Responsibilities

Manage daily last-mile delivery operations.
Supervise delivery associate and internal team.
Monitor key parameters for on-time delivery.
Coordinate and communicate with vehicle vendors.
Analyze operational data, generate reports, and recommend performance improvements.
Ensure route planning optimization to reduce cost and improve delivery efficiency.
Enforce operational SOPs and conduct training for delivery associates and internal teams.
Efficiently manage workforce scheduling and recruit delivery personnels.
Resolve delivery-related escalations and ensure customer satisfaction.
Maintain compliance with safety and quality standards

Candidate Requirements

Strong team management and leadership skills
Proficient in Advanced Excel.
Strong skills in managing and leading operational teams effectively.
Excellent communication, problem-solving, and organizational abilities

Eligibility Criteria

Industry: E-commerce / Logistics

Location : Across West Bengal Tripura

Employment Type: Full-time

Relocation: Must be open to relocation across West Bengal and Tripura

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