Onboarding/Offboarding Specialist

• Title: Operations Support
• Location: Mettawa, IL 60045
• Duration: 9 Months
• Schedule: Day Shift (Flexible, core hours ~9 AM – 4 PM)
• Work Setup: Hybrid

🔹 Role Summary

• Supports Patient Services organization (26 teams + contact center environment)
• Heavy focus on contractor lifecycle management (onboarding, offboarding, transfers)
• Works daily in internal system SMART (Microsoft Power App)
• Handles staffing coordination and onboarding workflows

🔹 Key Responsibilities

• Process onboarding & offboarding activities in SMART system
• Enter new hire details and submit credential/access requests
• Coordinate with internal teams for system access provisioning
• Support onboarding for ~5 teams out of 26
• Manage staffing data and maintain system accuracy
• Handle operational mailbox and assign incoming requests
• Perform request triaging based on priority and capacity
• Conduct weekly data quality checks
• Assist in process documentation & improvements
• Collaborate with cross-functional stakeholders regularly
• Participate in daily stand-ups (15–30 mins)
• Contribute to Agile sprint work + operational tasks
• Work split: Current: 70% operations / 30% project (sprint work), Future: 60% operations / 40% project

🔹 Required Skills & Qualifications

• ~2+ years of relevant experience
• Strong communication skills (written & verbal)
• High attention to detail
• Strong organization & time management
• Ability to multi-task in fast-paced environment
• Comfortable working across multiple systems/tools
• Strong technical aptitude (quick learner)
• Proficiency in: Microsoft Excel (reporting, data handling), PowerPoint (presentations, reporting)

🔹 Preferred / Nice-to-Have

• Experience with: Onboarding / Offboarding / Ops coordination, Data analysis / reporting
• Exposure to tools like: Access, SQL, Power BI
• Familiarity with: Microsoft Power Apps (SMART)
• Experience handling: Tickets / workflow systems

🔹 Core Competencies

• Strong problem-solving mindset
• Ability to identify process improvements
• Works well independently + in teams
• Customer-service mindset with internal stakeholders
• Interest in Agile environment