Mystery Shopper

Actively Reviewing the Applications

TSMG Holding

India Full-Time On-site

Posted 3 weeks ago • Apply by June 13, 2026

Job Description

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

Book a standard room (room-only rate) through the hotel’s official website
For Netherlands locations, bookings must be made by phone, and the call must be recorded
Complete a Dinner, Bed & Breakfast mystery-shopping stay
Evaluate key stages of the guest experience including:

Check-in process
Bar service
Dinner in the restaurant
Room service dessert
Breakfast
Public facilities and overall atmosphere

Dine with at least one additional person during the stay
Discreetly observe staff behavior, service quality, and professionalism
Mention a pretend allergy during interactions to evaluate how staff handle guest requests
Avoid accepting complimentary upgrades
Take photos throughout the visit

Reporting Requirements

Keep all itemised receipts for the room, bar, and restaurant purchases
Submit a detailed report with photos after the stay
Upload receipts to receive reimbursement

Requirements

Excellent observation and reporting skills
Ability to act naturally and discreetly while evaluating services
Reliable internet access and ability to submit reports on time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.