Manager – After Sales (Defence)

Roles and Responsible

• The candidate will be responsible for after-sales functions of Defence business that includes Marine & Vehicle Mobility Solutions. He / she will act as the key point of contact for all after-sales issues with customers.
• The candidate will be responsible to executing all service contracts related to both Marine & Vehicle business for RENK in India and maintain close liaison with customers during all stages of execution. He / she will be responsible for planning for successful completion of service contracts within specified timelines (whether onsite or in RENK facility) including spares / inventory management, establishing and stream-lining service procedures while adhering to RENK standards and ISO quality processes.
• The candidate will assist the HoD in initiating and concluding rate contracts with various customers including shipyards, ordnance factories, Navy, Coast Guard & Army organizations.
• The candidate will be required to provide expertise in dealing with MoD organizations for complete life cycle of spare part contracts that RENK will execute - in guiding the order management team, quality, logistics and supply chain teams to ensure best practices are put into practice and SOPs are adhered to.
• The candidate will work together with the sales team to provide necessary inputs for negotiating & concluding contracts for spare parts from Marine & Vehicle business customers.
• He / she will be required to establish repair / maintenance SOPs in the shop floor in consultation with & under guidance of the OEM experts based in RENK Germany or any other location worldwide. These tasks will be undertaken while maintaining the highest quality standards of RENK.
• He / she will be responsible for maintenance and operation of the Test bed facility for all defence applications.
• In addition to the above listed tasks, he / she will assist the HoD as required, in discharge of the responsibilities for the Defence business to enable consistent business growth and expansion

Skill and Requirement

• BE or equivalent
• Conversant in English, Hindi must. Other local languages is an added advantage
• Use of MS Office tools
• Excellent practical technical knowledge and appreciation of engineering machinery especially related to transmission / propulsion equipment.
• Previous experience of handling service technicians and addressing service issues on machinery will be considered an added advantage.
• Ability to have a customer-centric approach to think, plan and work independently while leading a team of technicians and coordinating with sales, quality, supply chain teams to meet company revenue targets will be assessed.

The candidate will be required to work in a dynamic growth environment to keep pace with the expanding business interests of RENK in India.