KPP/IMPLEMENTATION MANAGER

Actively Reviewing the Applications

The Little Clinic

On-site

Posted 3 weeks ago • Apply by June 10, 2026

Job Description

Responsible for the successful implementation of new business products and services onto Kroger Prescription Plans platform. Ensure consistent customer satisfaction during implementation by collaborating with client services, product development, sales, IT, Clinical Services, and Operations as well as external stakeholders including consultants, employers, and TPA representatives. Ensure implementation project deliverables are consistent with client contracts, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the implementation process. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum

Bachelor's Degree
Any experience in project management or process improvement role
Any product, platform, or service implementation experience
Strong familiarity with ERISA plan benefit design and management
Proficient in Microsoft Office
Demonstrated excellence in listening, speaking, and writing skills, with proven ability to communicate clearly and effectively at all levels of the organization
Strong knowledge of benefit adjudication systems, file and data management practices

Desired

5+ years product, platform, or service implementation experience in an employee benefits, PBM environment or managed healthcare services organizations, insurance companies, and other health related entities
Any data/business/process analyst experience
2+ years of healthcare-related experience
Lean Six Sigma Certification, Certification in process improvement or project management, Certified Pharmacy Technician or other relevant healthcare certification- Develop and build client relationships by delivering a positive on-boarding experience, clear rules of engagement, orientation to KPP processes and services, communication of client commitments and expectations, and successful transition
Adhere to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications
Utilize project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to internal/external Leaders
Manage implementation process of documentation/sign-off of the IQ and related documents, communication of client commitments and expectations to internal partners, leading site visits and calls
Educate clients on KPP systems and processes to ensure the client is fully oriented to KPP
Leverage Salesforce to document all client contacts and deliverables, including appropriate & accurate documentation of client information, issues, projects, work requests, oversight of assigned cases, and adherence to due dates
Partner with multiple business units and teams to ensure the accuracy of claims adjudication set ups and promptly responds to service failures, resolves issues, and escalates concerns as appropriate
Travel a minimum of 35% of the time to support business needs
Perform or assist with operations as required to maintain workflow and meet schedules and quality requirements
Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
Must be able to perform the essential job functions of this position with or without reasonable accommodation