IVR Genesys Developer

Actively Reviewing the Applications

MassMutual India

India, Telangana, Hyderabad Full-Time On-site

Posted 2 months ago • Apply by May 23, 2026

Job Description

Primary Skill: Genesys, BOT
Secondary skill: AI can be secondary skill
Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications
Set up and maintain CTI environments for voice, email, and chat routing
Develop voice and chat bots per business specifications
Measure, monitor, and manage ACD performance
Integrate applications with Genesys softphone and CTI features
Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions
Ability to present own and other developers’ work to a broader audience
Ability to lead the development process of a feature as part of a cross-disciplinary team
Can work independently in a multi-disciplinary team with minimal support
Help junior members of the team with task completion, estimation, and troubleshooting
Works closely with both business and technical stakeholders
Communicate effectively with the team with estimates, blockers, etc.
Produces application artifacts per SDLC, Agile and DevOps audit requirements
Implements high-quality, cost-effective and sustainable solutions. Meet today’s needs with the potential to scale or adapt to the needs of the future/new emerging technologies.
Participates in design & code reviews and manages deployment