IT Systems Support Specialist (Europe)

Actively Reviewing the Applications

CAE

On-site

Posted 3 weeks ago • Apply by June 10, 2026

Job Description

Summary

About the Role

We are looking for an IT Systems Support Specialist to support employees and IT infrastructure across our European operations.

This role blends hands-on user support with systems administration responsibilities. A significant portion of the work involves direct employee support, onboarding/offboarding, and device provisioning, while also helping maintain our core IT infrastructure including Windows servers, Microsoft 365, Azure services, and on-prem VMware environments.

The ideal candidate enjoys working directly with people, solving technical problems, and ensuring employees have reliable access to the tools they need to succeed.

This is not a purely backend infrastructure role - success in this position requires strong troubleshooting skills, excellent communication, and a service-oriented mindset.

What You’ll Be Responsible For

Employee Support & IT Service Desk

A significant portion of this role involves direct employee support.

You Will

Serve as the first point of contact for employees seeking technical assistance
Provide in-person, phone, and remote troubleshooting
Resolve issues related to:
Windows operating systems
Microsoft Office / Microsoft 365
Hardware and peripherals
Networking connectivity
Web browsers and applications
Follow up on outstanding support requests to ensure timely and complete resolution
Assist employees with technical setup, troubleshooting, and general IT questions

Employee Onboarding & Offboarding

You will manage the IT side of the employee lifecycle, ensuring new hires are ready to work on day one.

Responsibilities Include

Creating and managing user accounts and access permissions
Configuring and provisioning laptops, desktops, and mobile devices
Preparing systems and accounts for new employee onboarding
Ensuring secure offboarding, including access removal and device collection
Coordinating with HR and leadership to ensure smooth transitions

Device Provisioning & Asset Management

Install, configure, and maintain employee hardware and software
Support and manage mobile phones and mobile device lifecycle
Maintain accurate IT asset inventory and device tracking
Deploy and configure endpoint devices using Intune or similar RAT utilities

Systems & Infrastructure Support

In addition to end-user support, you will assist with maintaining core IT systems:

Windows Server environments
Active Directory and Group Policy
Microsoft 365 administration
Microsoft Azure services
On-prem VMware virtualization infrastructure

This Includes Assisting With

System monitoring
Patch management
Infrastructure troubleshooting
Account and identity administration

What a Typical Week Might Look Like

Your time will generally be split between:

30–40% — Employee support and troubleshooting
20–30% — Onboarding/offboarding and device provisioning
40–50% — Systems administration and infrastructure support

Experience

What We're Looking For

2–5+ years of IT support or systems administration experience
Experience supporting Windows environments

Technical Skills

Experience with many of the following:

Windows operating systems
Microsoft Office / Microsoft 365
Active Directory administration
Windows Server fundamentals
Networking basics (TCP/IP, DNS, DHCP, VPN)
Endpoint management tools (Intune, Endpoint Manager, or similar)
VMware virtualization environments
Mobile device platforms (Android and iOS)

Soft Skills

Strong troubleshooting and analytical skills
Ability to support users with varying levels of technical knowledge
Excellent written and verbal communication
Organized and detail-oriented
Proactive problem solver
Fluency in English

Bonus Experience

Nice to have but not required:

Microsoft Azure administration
PowerShell scripting
Experience supporting distributed or international teams

Why This Role is Unique

This Role Is Ideal For Someone Who

Enjoys solving technical problems for people
Likes working across both support and infrastructure
Wants exposure to enterprise systems (Azure, VMware, M365) while still working closely with users
Thrives in a fast-growing organization where IT directly supports business operations