IT Support Analyst II
Actively Reviewing the ApplicationsCBTS
Job Description
Role: IT Support Analyst II
Location: Cincinnati OH - Onsite
Duration: Full Time Employee
Job summary:
The IT Support Analyst II provides intermediate-level technical support to end users across an organization. This role involves diagnosing and resolving hardware, software, and network issues, offering guidance, and ensuring seamless IT operations. The IT Support Analyst II also plays a key role in identifying recurring issues and implementing solutions to improve system performance.
Requirements:
- 2-4 years of experience in IT support, or related role.
- Proficiency in Windows, macOS, and Linux operating systems.
- Experience with Active Directory, Office 365, and remote desktop tools.
- Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN technologies.
- Familiarity with IT service management tools (e.g., ServiceNow, JIRA).
Education
Bachelor’s degree required, MBA or other relevant advanced degree is often preferred.
Certifications, Accreditations, Licenses
CompTIA A+, Network+, or Security+, Microsoft 365 Certified: Modern Desktop Administrator, and ITIL Foundation certification preferred
Please send resume ASAP.
Required Skills
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