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IT Service Desk

Actively Reviewing the Applications

Infosys

India, Karnataka Full-Time On-site

Posted 3 weeks ago • Apply by June 4, 2026

Job Description

Primary Technical Skills Strong proficiency in troubleshooting and support for:
Windows Operating Systems
Internet Explorer / Edge browsers
Microsoft Office Suite (Outlook, Teams, O365 / M365)
MFA (Multi Factor Authentication) & SCCM
VDI (Virtual Desktop Infrastructure)
Active Directory (User & Group Management)
ServiceNow or any other leading ITSM tool
Printer & peripheral troubleshooting in a Windows environment

A day in the life of an Infoscion

As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction.
You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain.
You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews.
You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes.
You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Knowledge of more than one technology
Basics of Architecture and Design fundamentals
Knowledge of Testing tools
Knowledge of agile methodologies
Understanding of Project life cycle activities on development and maintenance projects
Understanding of one or more Estimation methodologies, Knowledge of Quality processes
Basics of business domain to understand the business requirements
Analytical abilities, Strong Technical Skills, Good communication skills
Good understanding of the technology and domain
Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
Awareness of latest technologies and trends
Excellent problem solving, analytical and debugging skills