IT Assistant

Actively Reviewing the Applications

OrthoCincy

On-site

Posted 2 months ago • Apply by May 3, 2026

Job Description

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Job Type

Full-time

Description

General Summary: Provide hardware and software user and desktop support including computer, phone, printing, and scanning support. Monitor and respond in a timely manner to helpdesk support requests.

Essential Job Functions

Provide hardware and software desktop support, both in person and remotely for all locations.
Provide customer service and answer questions to resolve issues for employees in person, via telephone and help desk tickets.
Perform desktop/laptop imaging.
Perform other duties that may be necessary

Requirements

Education/Experience: Associates Degree in Information Systems or related field.

Other Requirements: Schedules will change as department needs change. Travel as needed.

Knowledge

Performance Requirements:

Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities.
Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks.
Knowledge of customer service related concepts. Knowledge of HIPAA and OSHA regulations.

Skills

Skill in organizing tasks.
Skill in using customer service skills.
Skill in problem solving.
Excellent adaptability skills.

Abilities

Ability to communicate effectively in user friendly terms both orally and in writing.
Ability to be a team player with effective interpersonal skills.
Ability to solve problems and work independently.