Implementation Consultant

Job Title: Implementation & Training Consultant

Department: Professional Services

Reporting To: Head of Professional Services

Location: Panaji, Goa - India

Job Type: Work from office

Job Description:

We are looking for a product-focused professional to join our Implementation & Training team.

This team drives product training for new hires and travel industry clients, and plays a key role in client implementations and Go-Live support.

Duties and Responsibilities:

• To analyze, document and propose functional solutions for Travel Studio related business areas and to contribute to functional specifications.
• To conduct user workshops with clients to understand the business requirements and translate these into recommended configurations in Travel Studio.
• To analyze and document client business processes and workflows.
• To produce functional specifications for System Change Requests based on the results of business analysis of client requirements.
• To work closely with project managers, clients, development team and any third-party regarding software functionality, throughout the development lifecycle.
• To assist in the design and execution of test scenarios and test scripts.
• To assist in the production and maintenance of user manuals and client specific documentation.

Skills Required

• International Travel Industry Domain Knowledge with Work Experience is preferable.
• Excellent Communication Skills, Both Verbal & Written.
• A knack for training, testing, computer literate, keen learner & ability to grasp product functionality quickly.
• Proficiency at problem solving, resolving issues, answering queries, ability to think 'Out of The Box'.
• Proven experience interacting directly with system end users.
• Experience of operating in a range of Tour Operating business processes.
• Experience of product configuration and testing of Tour operating software.
• Results orientated with good verbal and written communication skills.
• Proven ability to use Microsoft Word, Excel, PowerPoint.
• Good interpersonal skills to communicate effectively at all levels of an organization.
• Ability to work both in a team and independently.
• Desire and willingness to travel to client site to conduct training workshops.

Experience Required

• Minimum of 4 years of experience

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, Business Management, or related field.