Front Office Guest Service Associate_Holiday Inn Express Kolkata New Town

Actively Reviewing the Applications

IHG Hotels & Resorts

India, West Bengal, Kolkata Full-Time On-site

Posted 2 months ago • Apply by April 15, 2026

Job Description

Role Purpose

As a Guest Service Associate, you are the face of our hotel and the first point of contact for our guests. You will ensure every guest feels welcomed, valued, and supported throughout their stay by delivering efficient front office operations and exceptional service in line with IHG brand standards.

Key Responsibilities

Deliver a warm, friendly, and professional welcome to all guests
Acknowledge IHG One Rewards members and returning guests
Perform smooth and accurate guest check-in and check-out procedures
Handle reservations, cancellations, room assignments, and up-selling opportunities
Manage cash and credit card transactions responsibly
Respond promptly to guest requests, messages, and concerns
Maintain accurate guest records, including preferences and special requests
Act as a trusted point of contact for guest inquiries, billing issues, and local information
Follow all safety, security, and brand standard operating procedures
Maintain professional appearance and act as a brand ambassador
Support colleagues with ad-hoc duties when required

What We’re Looking For

Strong communication and interpersonal skills
Guest-focused mindset with good problem-solving abilities
Fluency in the local language (additional languages are an advantage)
Basic computer literacy and numeracy skills
Flexibility to work shifts, including nights, weekends, and holidays
High school diploma or equivalent (higher qualification preferred)
Minimum 1 year experience in front office or guest service role preferred
Ability to lift up to 50 lbs (23 kg) and perform physical tasks as required

Living the IHG Values

All colleagues are expected to demonstrate:

True Attitude – genuine care and positive energy
True Confidence – knowledge and professionalism
True Listening – understanding guest needs
True Responsiveness – timely and thoughtful service

What We Offer

Competitive salary and benefits
IHG colleague room discounts worldwide
Uniform and structured training programs
Career growth opportunities within the global IHG® family
8 week off in a Month
Duty Meal

IHG is an Equal Opportunity Employer. We welcome applications from all qualified internal candidates.

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