Financial Planning and Analysis Manager

Financial Planning & Analysis:

Lead the budgeting, forecasting, and long-term planning processes for Contact Center / BPO operations. Develop and maintain financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.

Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership. Partner with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.

Operational & Business Support:

• Direct & coordinate all aspects of financials planning, budgeting & forecasting across all accounts / geography assigned

• Simulate models on various operating models and pricing methodologies of a typical third party BPO

• Monitor operational metrics and identify gaps leading to revenue leakage

• Manage, monitor and report issues (if any) impacting operating margins or cost of operations directly or indirectly

• Manage and lead the forecasting call for respective accounts / geography assigned

• To help consolidate the annual budget, monthly & quarterly forecast, month end closing reporting and weekly / monthly rolling forecast across all accounts / geography assigned

• Drive variance analysis to reduce revenue leakage and reduce cost… driving better profitability across all accounts / geography assigned

• Responsible for developing financial & operational reporting like bill to pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc.

• Adhoc business analysis as needed

• Drive forecasting accuracy within range of +/-5%

• Manage all companywide financial reporting

• Manage the Daily Revenue Tracker & Daily Call with Leadership

Qualification:

•5+ years of FP&A, preferably in a Contact Center, BPO, or service-oriented business. Strong proficiency in financial modeling, forecasting, and scenario analysis.

•Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.Analytical

• Result oriented

• Energetic & enthusiastic

• Ability to work under high pressure

• Excellent interpersonal & communication skills

• Integrity & drive