Executive - Operations | Dehradun
Actively Reviewing the ApplicationsBlue Dart
India, Uttarakhand, Dehradun
Part-Time
On-site
Posted 3 weeks ago
•
Apply by June 12, 2026
Job Description
Key Result Areas and Key Performance Indicators
S.no
Key Result Areas
Key Performance Indicators
Drive service quality and excellence
S.no
Key Result Areas
Key Performance Indicators
Drive service quality and excellence
- Delivery performance of inbound DP within 4 hours of load arrival
- % undelivered shipments
- % Return to origin (RTOs)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
- Achievement of target NPS Scores for the service center
- COD cash tally (Number of instances of errors in cash tally)
- % increase in operational productivity in the service center
- Shipments/FTE
- Net stops / FTE
- Adherence to Performance Management system timelines and guidelines
- PDA Attrition (%)
Required Skills
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