Executive Customer Support

At TÜV SÜD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

Your Tasks

• Correct/error free inward and order review and storage of samples per internal and regulatory SOP’s.
• Correct/error free generation of samples acknowledgements and Proforma invoices with respect to all details to be captured.
• Ensuring all samples received and validated based of letters and TRF’s.
• Ensuring complete registration and distribution of samples in 2 hrs. after receiving.
• Filing of TRF / Sampling / chain of custody forms and other client files in an accurate manner.
• Ensuring good housekeeping of the registration area, Following disposal process for extra samples as per the guideline / SOPs.
• Responsible of requests, tenders and contract in consultation with the Manager/ supervisor and sample registration in LMS, Correspondence with clients of Rates and Contracts.
• Preparation of HOLD report and follow-up with concerned sales and customer for HOLD clearance.
• Generating permanent registration no. and recording in TRF, Timely submission of worksheets and samples to respective labs/sample homogenization team.
• Uploading of all necessary communication in LMS on completion of registration.Completing of registrations within the stipulated time allotted by contract reviewers / registration In-charge
• Correct transfer of sample details like batch no., mfg. date, expiry date etc. from sample to LMSCross checking parameter & price for registered sample those are available in commercial stage
• Sending acknowledgement and Proforma Invoice to client on same day of registration along with sample photographs upload and renaming.
• Active on emails received from customer and send revised sample acknowledgement sending if client is requesting for any changes.
  
  

At TÜV SÜD, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD. Click here to find out more about Diversity at TÜV SÜD.

Work Area: Manufacturing, Consumer Products & Food

Country/Region: India

Job Location: Bangalore

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD South Asia Ltd.

Org Unit Code: FHC

Requisition ID: 1899