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Digital Repair Specialist

Actively Reviewing the Applications

Reliance Jio

India, Tamil Nadu, Chennai Full-Time On-site
Posted 2 weeks ago • Apply by June 8, 2026

Job Description

Jio Is inviting application for the role Digital Repair Specialist at Chennai


Requirements

  1. Education: Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
  2. Experience : 2-4 years


Job Description:

  1. Shortlist, onboard and certify Partner/Technician
  2. Ensure availability and manage upgrades or terminations,
  3. Conduct initial training, reskilling, upskilling, and periodic,refresher programs
  4. Deliver hands-on field training through OJTs
  5. Track KPIs and performance metrics of partners and technicians
  6. Take corrective actions based on evaluation outcomes
  7. Guide and support issue resolution within TAT to ensure customer,satisfaction
  8. Conduct audits, inventory reconciliation and FTTx device inspections
  9. Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades
  10. Train and support extended service points
  11. Travel to touchpoints as per requirement
  12. Handle complaint management, out-calling, and coaching Jio,Associates as per need


Skill Set:

  1. Handset repair skills,
  2. Knowledge of spares operations,
  3. Knowledge of CRM Systems,
  4. Technical knowledge and field team management skills
  5. Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades

Required Skills

Team Management Repair Issue Resolution Coaching Training Repairs Reconciliation Performance Metrics KPIs CRM CRM systems Complaint management Swaps Inventory reconciliation Telecommunication ECE FTTX Jio Corrective Actions Device Customer interactions
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