Desktop Support Analyst
Actively Reviewing the ApplicationsCrush Software Solutions LLC
Job Description
Company Description
Crush Software Solutions is revolutionizing the auto recycling industry with its cloud platform designed for self-service and full-service yards across North America. Our innovative suite of solutions includes yard management tools, intelligent car-buying, data analytics capabilities, and a digital marketplace to connect sellers, buyers, and recyclers. We are focused on enabling smarter vehicle sourcing, operational scaling, and unlocking new revenue streams for recyclers. Headquartered in Salt Lake City, Utah, we are actively expanding in the U.S. and Canada to support the future of automotive sustainability.
Role Description
The Desktop Support Analyst provides technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role serves as a primary point of contact for desktop, laptop, mobile device, and application support, ensuring timely resolution of incidents and a high level of customer service.
Key Responsibilities
- Provide Tier 2 desktop and end-user support for Crush Software across Windows and Mac platforms.
- Troubleshoot hardware, operating system, application, and peripheral issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Resolve incidents and service requests through the ticketing system within defined SLAs
- Perform user account administration (password resets, access requests, group memberships)
- Assist with workstation imaging, deployment, and equipment refresh projects
- Escalate complex issues to network, systems, or security teams when required
- Document solutions, procedures, and knowledge base articles
- Provide basic network troubleshooting (connectivity, VPN, Wi-Fi, and printer access)
- Support onboarding and offboarding activities for employees
- Maintain asset inventory and equipment tracking
Required Qualifications
- 2+ years of experience in desktop support, IT support, or service desk roles
- Strong working knowledge of Windows 10/11 and macOS
- Experience working with Microsoft 365 and common business applications
- Familiarity with ticketing systems and ITIL-based support processes
- Experience troubleshooting hardware, peripherals, and remote access issues
- Strong customer service and communication skills
Preferred Qualifications
- Experience with device management tools (Intune, JAMF, SCCM, or similar)
- Basic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)
- Experience supporting remote and hybrid work environments
- IT certifications (CompTIA A+, Network+, or similar)
Core Skills and Competencies
- Troubleshooting and problem-solving
- Clear and professional communication
- Time management and prioritization
- Documentation and attention to detail
- Ability to work independently and in a team environment
Working Conditions
- On-site and/or remote end-user support
- Occasional after-hours or on-call support as required
- Ability to lift and move computer equipment (up to 15 lbs.)
Example Performance Measures
- Ticket resolution time and SLA compliance
- First-contact resolution rate
- Customer satisfaction scores
- Quality and accuracy of documentation
Required Skills
Quick Tip
Customize your resume and cover letter to highlight relevant skills for this position to increase your chances of getting hired.
Related Similar Jobs
View All
Manufacturing Execution Systems Analyst (MES)
Seagate Technology
Data Analytics - Analyst - Hyderabad
Deloitte
Full Stack Developer ( Junior )
Vertis
Remote Medical Claims Representative
Lensa
AM/Manager-Facility & Admin
Naviga
Quick Apply
Upload your resume to apply for this position