Deputy Unit Manager - Operations and Service

Actively Reviewing the Applications

Bajaj Finserv

India, Maharashtra, Pune Full-Time On-site

Posted 3 weeks ago • Apply by May 2, 2026

Job Description

Location Name: Pune Corporate Office - Mantri

Job Purpose

“This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties And Responsibilities

To deep dive & analyze current customer grievances by checking samples of each complaint types.
Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint types
Recommend & execute the solutions through System changes (Validations Incorporation), Data curing / cleansing process set up (Data Enrichment Framework), Training (People Skill Enhancement), Process change/ improvements (SOP changes)
Ensure implementation in collaboration with individual businesses, COE’s, & Technology team.
Ongoing Monitoring of solutions implemented through Regular Exception Reports/ Control Charts, Sample Quality Checks, Internal Audit Framework
Detailed RCA sharing with the SMT team/PMO team/Business Teams & discussion on proposed solutions
Making follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented & further tracking

Required Qualifications And Experience

Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.