Deputy Manager (Spares Supply Chain)

Actively Reviewing the Applications

Thermo Fisher Scientific

On-site

Posted 3 weeks ago • Apply by June 6, 2026

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

At Thermo Fisher Scientific, you'll be part of a team enabling customers to make the world healthier, cleaner and safer. As a Customer Service Specialist II, you'll manage complex customer accounts and provide expert-level support throughout the order-to-delivery cycle. You'll serve as a key liaison between customers and internal teams, ensuring exceptional service delivery while supporting business growth and operational excellence.

Working in a dynamic, collaborative environment, you'll handle sophisticated customer requirements, resolve escalated issues, and identify process improvements. You'll build strong relationships with stakeholders across sales, operations, finance and other functions to deliver seamless customer experiences. This role offers excellent opportunities for career development within our innovative organization.

REQUIREMENTS:

Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in customer service, preferably in B2B environment
Preferred Fields of Study: Business, Science, Engineering or related field
Additional certifications in customer service or related areas beneficial
Advanced proficiency in ERP systems (SAP, Oracle) and Microsoft Office Suite
Strong analytical and problem-solving abilities to handle complex customer issues
Excellence in written and verbal communication skills
Demonstrated ability to manage multiple priorities in a dynamic environment
Experience with order management, documentation and compliance requirements
Strong data analysis and reporting capabilities
Ability to work independently while collaborating effectively across functions
Excellent attention to detail and process orientation
Proficiency in English required; additional languages beneficial
Strong interpersonal skills and professional demeanor
Customer-centric mindset with focus on continuous improvement
Experience using CRM systems (e.g., Salesforce) preferred
Knowledge of international trade/shipping regulations preferred
Implementing Practical Process Improvement (PPI) for continiously improving business processes
Hands on learning new technologies and tools (Planning Tools, BI Dashboard)
Excellent Co-Ordination amongst various internal & external (globally) stakeholders.
Knowledge of RCCM, CAPA, Process Mapping, Value Stream Mapping and other six sigma methodologies and tools.