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Delivery Module Lead

Actively Reviewing the Applications

Mphasis

India, Tamil Nadu, Chennai Full-Time On-site

Posted 2 months ago • Apply by May 31, 2026

Job Description

Job Description

Who are we looking for?

Strong and experienced Genesys developers

This role is ideal for a skilled Genesys platform engineer with experience in CI/CD practices, cloud migration, and contact center transformation with strong Genesys Cloud experience. The selected candidate will play a pivotal role in ensuring a seamless migration, implementing best practices, and driving innovation in customer experience

Technical Skills

Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX).
Strong expertise in Genesys Cloud CX migration, including IVR, ACD, WFM, WFO.
Experience with CI/CD tools, automation, and cloud-based deployments.
Hands-on experience with Genesys APIs, integrations, and cloud architecture.
Familiarity with Agile methodologies, JIRA, and DevOps principles.
Involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs.

Key Responsibilities

Migration & Implementation:

Design, integration, implementation, and deployment of Genesys Cloud CX from legacy Genesys Engage.
Configure and migrate IVR flows, ACD routing, queues, and workgroups using Genesys Designer / Architect.
Maintain and optimize legacy IVR flows, consolidating and refining them for the cloud environment.
Implement Genesys WFM/WFO to enhance operational efficiency.

Development & Automation

Apply CI/CD best practices for Genesys Cloud CX deployments, automation, and environment management.
Develop integration strategies for Genesys Cloud APIs, third-party applications, and enterprise systems.
Ensure compliance with security, scalability, and reliability standards in the cloud environment.

Innovation & AI Integration

Work on Conversational AI and Generative AI integration to improve customer engagement.
Collaborate with cross-functional teams, including IT, Operations, Call Centers, and external vendors, to enhance the Genesys contact center ecosystem.
Work in a squad that ensures the delivery of IT solutions are within the agreed time, cost and quality constraints.
Responsible for full software development cycle including design, documentation, estimation, coding, and testing
Develop applications using agile methodology
As a team, responsible for technical support to ensure that production systems are operational and do not disrupt business operations.
Embrace and support a team culture that drives continuous improvement initiatives which can deliver measurable benefits to stakeholders.

Process Skills