Customer Service Representative

Actively Reviewing the Applications

LL TECH SOLUTIONS PVT LTD

India, Karnataka, Bengaluru Full-Time On-site

Posted 2 months ago • Apply by May 23, 2026

Job Description

Job Title: Customer Support Executive

Location: Bangalore, Karnataka

Employment Type: Full-time (Open to Rotational Shifts)

Handle customer inquiries via phone, email, and chat to resolve issues promptly and ensure high satisfaction levels. Document interactions in CRM systems, meet SLAs, and escalate complex cases to relevant teams. Collaborate on process improvements and provide product guidance.

Key Responsibilities

Manage inbound/outbound support for 50-100 queries daily.
Track metrics like resolution time and CSAT scores.
Upsell services and conduct basic troubleshooting.

Qualifications And Skills

Bachelor's degree or equivalent; 1-3 years in customer support preferred.
Fluent in English (Hindi/Kannada a plus); strong communication and empathy.
Proficient in MS Office, CRM tools; multitasking in fast-paced settings.

Preferred Attributes

Open to night shifts; basic tech knowledge for SaaS/retail roles. Competitive salary with incentives in Bangalore's IT hubs.

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