Customer Service Executive - Rotational Shift

Walk-In Interview- 20th March 2026

Interview timing- 8 PM Onwards

Working Days- 5 Days working 2 Weekoff

Shift Timing- 9.30 PM to 6.30 AM // 7 AM to 4 PM // 1 PM to 10 PM

Job Description

The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction.

Customer Service Associate Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through phones.
• Acknowledging and resolving customer complaints.
• Knowing our properties and services we provide inside and out so that you can answer questions.
• Processing applications, and requests.
• Keeping records of customer interactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Provide accurate, valid, and complete information by using the right method.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• direct requests and unresolved issues to the designated resource
• communicate and coordinate with internal departments
• Follow communication procedures, guidelines, and policies
  
  

Customer Service Associate Requirements

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• knowledge of customer service principles and practice
  
  

Key Skills and Competencies

• Personal skills listening skills
• communication skills- verbal and written
• problem analysis and problem-solving
• attention to detail and accuracy
• customer service orientation
• Rotational Shifts with Rotational Week off
  
  

Any one interested kindly share CV on recruiter4@navkarservices.com and contact HR Department on below given contact details:

Best Regards,

HR Department,

Navkar Business Services,

Lower Parel, Mumbai.

Mobile: 8104799202 // 9372791683 //8097838896

Email: recruiter4@navkarservices.com

Website: www.navkarservices.com

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